Tracking Your Order

You can track your Kalox order in Your Orders. If you need more detailed help tracking your package, contact 073-228-927.

Delivery Information

In terms of delivery, if no one is at the address when delivery is attempted, the Kalox team may leave the package in a secure location if needed. Also, if no secure location is available or the delivery requires someone to be present, Kalox will e-mail the e-mail address or call the number on file to locate the individual in charge.

Kalox Store always makes two delivery attempts on consecutive days. If the second delivery attempt is unsuccessful, your package will be returned to Kalox for a refund.

You may find that the tracking sometimes shows that a package has been delivered, but you have yet to receive it. Check whether the package was left with a receptionist or neighbor in these instances.

Deliveries can occur between 9:00 a.m. and 7:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between 9:00 a.m. and 7:00 p.m. local time unless your delivery is scheduled or requires a signature.

For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order but will only attempt to deliver the package within the time frame of 9:00 a.m. to 7:00 p.m. if they can reach you.

Access Codes and Delivery Instructions

If a customer’s delivery address requires an access code, please provide this code before your item shipping via 073-228-927. Locate the address you want to update and click “Edit,” then provide the access code in the “Security Access Code.” This information will be saved and applied to any future orders you place.

If you’ve already placed your order, you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.

Delivery Instructions entered on your Kalox account are only visible to Kalox Drivers.

Weekend Delivery Preference

We know that weekends can sometimes be tedious for some people while they are rest, but we allow our customers to choose whether or not they want to receive deliveries during weekends.

Notifications

The Kalox Store team ensures that all customers receive notifications throughout delivery. We ensure you also receive updates on your phone or other mobile device.

Customer Service

Kalox Customer Service handles all inquiries for deliveries shipped with Kalox. You can contact us to reschedule a delivery or have other questions.