When you place an order for a product from Kaloxstore.com, Identity Documents (ID information) may be required for customs clearance.

Customs regulations in certain countries require you to provide ID for customs clearance. Kalox safely & securely stores the ID information to transmit the information to the carrier and Customs officials. This process allows your packages to clear Customs without additional delay.

When you provide your ID information for an address, the ID information links to that delivery address. We use the information provided for that shipment as well as future shipments to that address.

The name on the shipping address must match the name on the provided Document information. If you’re shipping to someone else, add the recipient’s ID or additional document information. To edit the ID information linked to a delivery address, go to Your Addresses.

To delete the ID information from your Kalox account, message us and request the removal of your document. We immediately remove your document’s information from your saved page and all addresses in your address book.

Permanent deletion from the Kalox database can take up to 30 days. If you don’t use the document information over 90 days, we automatically delete the documents from Your Account and Kalox systems.

Errors or missing information may cause delays beyond the original delivery date. The carrier may contact you for further information to complete those orders.

Note:

Customs offices in some countries and regions require the importer of record (IOR) to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as a national ID), a photograph of your ID, or other document.

Countries, regions, and jurisdictions that can require an ID number include All African countries.

We collect this information for some countries. However, these countries’ Customs offices may need additional information, and you might be required to provide that data directly to the delivery carrier.

To facilitate customs clearance, the recipient must register directly via the country customs to complete the actual name authentication process.

Shipments without real-name authentication and verification may not be accepted for import clearance.